21/10/2014 19:18:00 Free Membership Login

Salary of call center bpo agent in the Philippines

The average monthly salary of tech or customer support representatives in Makati, Manila, Eastwood, Ortigas and Fort Bonifacio, Philippines ranges from US$300 to US$500. The salary of IT professionals in the Philippines can range anywhere from $300 – $2,000 depending on experience and skill-set and management capabilities.  All employees in Manila and the rest of the Philippines are college graduates with college degrees and fluent in English.

Average wages of call center agents:

  • Entry Level Customer Support Agents – $300
  • Experienced Customer Support Agent – $450 – 500
  • Team Lead Agents- $550 – $700
  • Project Manager or Assistant Manager – $900 – $1,400
  • Manager – $1,500 – $2,500

Salaries for Call Center Managers in the Philippines start at the following rates:

  • Team Leader or Supervisor- $550 – $700
  • Project Manager or Assistant Manager – $900 – $1,400
  • Manager – $1,500 – $2,500

Salaries and wages for non-voice, non-legal, technical BPO staff in Manila, Philippines start at the following rates:

  • Entry Level BPO staff – $200 – 250
  • Experienced BPO – $350
  • Team Lead Agents – $500 – 700
  • Project Manager or Assistant Manager – $800 – $1,200
  • Manager – $ 1,300 – $2,500

sources:
for above: http://www.kittelsoncarpo.com/philippines-labor-employment/salary
for below:  http://myjobstreet.jobstreet.com/career-enhancer/basic-salary-report.php?param=call%20center%20agent|000|ph||ph
According to jobstreet.com , a fresh graduate candidate without experience normally gets an average of 12,000K. Agents with experience ranging from 1-4 years gets 16,000 average. A call center agent with over 5 years experience averages 19,000 pesos.

Some of the top call center agents frequently hiring are as follows:

Convergys

Convergys is a world known corporation based in the US, it provides relationship services, consulting and professional services, billing services, and multichannel self-care technology system to its clients which are associated with government, technology, telecommunications, financial services and employee care markets. Call center agents love Convergys for its loyalty and very friendly work force that is maintained by its good management for many years.

 

Accenture

 

Accenture is a global management consulting, technology services and outsourcing company that is said to be the largest consulting firm in the world. Accenture call center outsourcing in the Philippines is known for its high performance business initiative boosting power.

Stream Global Services formerly known as eTelecare

Stream Global Services is one of the top business process outsource (BPO) providers and operates in stream locations around the world. Like any big BPO companies, it also operates its specialized customer relationship management services in the Philippines. Stream Global is one of the best offshore call center services providers in the world. They are well loved by call center agents because of their very rewarding performance incentives and exceptional culture.

Other sources:

http://www.kittelsoncarpo.com/philippines-labor-employment/salary

Comments

  1. This is very informative. Appropriate explanation. Thanks for sharing.

  2. This is really helpful. Thanks again for sharing..

  3. A call center is a central hub that links a customer and an organization together.

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