One of the worst… wait, on second thought, THE WORST credit card application process I’ve gone through is when I applied for a Standard Chartered Bank (SCB) Credit Card. Would you believe that getting an auto loan or a housing loan is much much easier and faster?
It all started when I saw their free Ipod shuffle promo. I applied online and waited for someone to contact me. A few days later, someone from an outsourced company called me and asked me to fax and email the necessary docs like passport, driver’s license, billing statement, etc. After sending those docs, an agent called me again to resend the docs since they are unclear. So I emailed again and she said that all docs are in order and would be submitted to SCB. For this process alone, I had to talk to three different agents.
Around one week later, an SCB employee called me to verify my application. She asked me all the details that I have written in the credit card application. Quite frankly, I already found their process to be too tedious. I have applied more than ten times to several credit card companies and this is the first time I was interviewed like I was applying for a job. A few days later, two more employees called my workplace to verify.
Two weeks passed and I received a text that my application had been approved. Today, the courier arrived to deliver my card. At first, he asked for my passport. I showed him a photocopy and he verified it to be correct. Then, he gave me a form that said CREDIT CARD ACTIVATION FORM. I needed to fill in my name, birthday, mother’s maiden name, phone number and signature into that form. This is when I refused to put all those confidential info for the courier to see. I called the SCB customer service and asked why they are asking me to divulge such confidential info to a third party. The CSR could not give me any answer, she just said that it is their SOP. I asked for a higher authority and the name of their department head, but she refused to give it to me and asked me to call the Makati hotline. I called the Makati hotline and was redirected to the credit card dept. @#$%$^#!!! This has got to be one of the stupidest SOP I’ve heard. I can activate the card thru phone so why do I need to fill up the form??? Also, the CSR said “it is just the birthday and mother’s maiden name, so why dont you just write it?” HELLO??? I cannot believe that I am hearing this from someone who works for a credit company. I thought of falsifying the data, just to get the card, but then again, why give my business to their company. Finally, I returned the card to the courier. In total, I talked to at least 7 persons in a span of one month, and still did not get my card. I applied for a car loan, talked to three persons and got the car in just three days. I applied for another loan and was interviewed twice and got the proceeds in 1 day. I guess they dont really like to give out the free Ipod shuffle.
Their customer service pales in comparison with that of HSBC credit card. I recently asked for a credit increase and they were very pleasant and hospitable. They just asked me to fax a billing statement of another company that I have a higher credit limit with. Also, waiving the financial charges and annual fees are done without any stress on my part.